acb65 Privacy Policy

About This Policy

This Privacy Policy ("Policy") is published by acb65 ("acb65", "we", "us", "our"), the operator of the online betting and casino platform accessible at https://acb65.io (the "Platform"). This Policy describes how acb65 collects, uses, stores, shares, and protects personal data relating to registered players, prospective players, and visitors to the Platform ("you", "your").

This Policy forms part of acb65's Terms & Conditions, which are incorporated herein by reference. By registering an account on the Platform, or by continuing to use the Platform, you confirm that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein.

acb65 is committed to handling personal data responsibly and in accordance with applicable data protection principles. We apply the following overarching principles to all data processing activities: lawfulness, fairness, and transparency; purpose limitation; data minimisation; accuracy; storage limitation; integrity and confidentiality; and accountability.

Data We Collect

acb65 collects personal data that falls into the following categories. We collect only the data that is necessary to fulfil a specific, legitimate purpose as described in Section 4 of this Policy.

Registration & Identity Data:

• Full legal name
• Date of birth (required for 21+ age verification)
• Residential address (including city, district, and postal code)
• Email address
• Mobile phone number
• Username and encrypted password
• Nationality

Identity Verification (KYC) Data:

• National ID card number, passport number, or driving licence number
• Copies of government-issued photo identification documents
• Proof of residential address documents (utility bills or bank statements)
• Selfie or liveness-check images (where required for enhanced verification)

Financial & Transaction Data:

• bKash, Nagad, Rocket, or Upay mobile wallet numbers
• Bank account details (Dutch-Bangla Bank, City Bank, or other linked institutions)
• Deposit and withdrawal history
• Transaction amounts, timestamps, and reference numbers
• Card details (masked — acb65 does not store full card numbers)

Gameplay & Betting Data:

• Bet history, game session logs, and wager amounts
• Game preferences and activity patterns
• Bonus and promotion usage history
• Win/loss records

Technical & Device Data:

• IP address and geolocation (country and city level)
• Device type, operating system, and browser version
• Session duration and page interaction data
• Login timestamps and access logs

Communications Data:

• Customer support chat logs and email correspondence
• Responses to surveys or feedback forms
• Records of your marketing communication preferences

How We Collect Data

acb65 collects personal data through the following channels and methods:

• Directly from you: when you register an account, complete identity verification, make deposits or withdrawals, place bets, contact customer support, respond to surveys, or update your account settings.
• Automatically through the Platform: when you visit and interact with the acb65 website or mobile interface, we automatically collect technical and device data via cookies, log files, and similar tracking technologies (see Section 7 — Cookies & Tracking).
• From payment service providers: when you initiate a transaction via bKash, Nagad, Rocket, Upay, or a linked bank, we receive transaction confirmation data from the relevant payment processor.
• From identity verification services: where acb65 uses third-party KYC service providers to assist with document verification, we receive verification results and risk scores from those providers.
• From fraud prevention and analytics partners: we may receive supplementary data from trusted third-party services that help us detect fraudulent account activity or assess platform performance.

How We Use Your Data

acb65 uses the personal data we collect strictly for the following defined purposes. We do not use your data for any purpose incompatible with those listed below without first obtaining your consent or establishing a new legal basis.

Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal. To withdraw consent for marketing communications, you may use the unsubscribe mechanism in any marketing email we send you or contact us at [email protected].

Legal Basis for Processing

acb65 processes personal data only where a valid legal basis exists. The legal bases we rely upon are as follows:

• Contract Performance: Processing is necessary to perform the contract between you and acb65 — i.e., to operate your account, process bets, and handle financial transactions. Without this processing, we cannot provide the Platform services to you.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, tax reporting duties, and responses to lawful requests from competent authorities.
• Legitimate Interests: Processing is necessary for acb65's legitimate business interests, including fraud prevention, platform security, service improvement, and responsible gaming monitoring — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: For certain optional processing activities — such as marketing communications and personalised promotions — we will ask for your explicit consent before commencing such processing. You may withdraw your consent at any time.

Where we process sensitive data (such as identity documents submitted for KYC purposes), we do so solely on the basis of legal obligation and will implement appropriate safeguards to protect that data.

Data Sharing

acb65 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

Service Providers: We engage trusted third-party companies to assist in the operation of the Platform, including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard network acquirers), identity verification providers, cloud hosting providers, IT security firms, and customer support technology providers. All such providers are required to process your data strictly in accordance with our instructions and are bound by confidentiality and data protection obligations.

Game Providers: Where games are hosted by third-party studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), limited technical session data may be shared with those providers to deliver the game experience. These providers do not receive your full personal profile.

Legal and Regulatory Authorities: acb65 may be required to disclose personal data to regulatory bodies, law enforcement agencies, financial intelligence units, or courts of competent jurisdiction where required or permitted by applicable law. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of acb65's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you prior to any such transfer taking effect and advise you of any changes to this Policy that may result.

Cookies & Tracking Technologies

acb65 uses cookies and similar technologies (including web beacons, pixel tags, and local storage) on the Platform to improve functionality, analyse usage patterns, and deliver relevant content. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core services such as session management, login authentication, and security features. These cookies cannot be disabled without materially affecting Platform functionality.
• Functional Cookies: These cookies remember your preferences (such as preferred language and display settings) to deliver a more personalised experience. They do not track your activity across other websites.
• Analytics Cookies: These cookies collect anonymised information about how visitors use the Platform — for example, which pages are visited most frequently and where users encounter errors. This data helps acb65 improve the Platform experience over time.
• Performance Cookies: These cookies monitor Platform performance metrics, including load times and error rates, to help our technical teams identify and resolve issues promptly.

acb65 does not use third-party advertising or behavioural targeting cookies to build profiles for advertising networks outside of our own Platform.

Managing Cookies: You may control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are set. Please note that disabling strictly necessary cookies will affect your ability to log in and use core Platform features. For more information on managing cookies in your browser, refer to your browser's help documentation.

Data Retention

acb65 retains personal data for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, in order to comply with anti-money laundering and financial record-keeping obligations.
• KYC verification documents: Retained for a minimum of 5 years following account closure or the completion of the transaction to which they relate, whichever is later.
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial regulatory requirements.
• Gameplay and betting logs: Retained for up to 3 years from the date of the relevant session or transaction, then anonymised or deleted.
• Customer support records: Retained for up to 3 years from the date of resolution of the relevant enquiry or complaint.
• Marketing consent records: Retained until you withdraw your consent, plus a further 1 year for record-keeping purposes.
• Technical and device logs: Retained for up to 12 months from the date of collection, then automatically deleted.

When data reaches the end of its retention period, acb65 will securely delete or permanently anonymise it so that it can no longer be linked to any individual. We conduct periodic data audits to ensure that retention schedules are being applied correctly across all data categories.

Your Rights

As a data subject, you hold the following rights with respect to your personal data held by acb65. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Subject Request — [Right Type]". We will acknowledge your request within 5 business days and respond substantively within 30 days.

• Right of Access: You have the right to request a copy of all personal data that acb65 holds about you, together with information about how that data is being processed.
• Right to Rectification: You have the right to request that acb65 correct any inaccurate or incomplete personal data we hold about you. You may also update certain account information directly through your account dashboard.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no other legal basis applies. Please note that this right may be limited where acb65 is required by law to retain the data.
• Right to Restrict Processing: You have the right to request that acb65 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

Data Security

acb65 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, loss, or destruction. Our security framework includes the following measures:

• Encryption in transit: All data transmitted between your device and the acb65 Platform is protected using 256-bit SSL/TLS encryption. This applies to all account interactions, financial transactions, and API communications.
• Encryption at rest: Sensitive personal data — including KYC documents, payment details, and identity records — is encrypted at rest using AES-256 encryption on our secure servers.
• Password security: User passwords are hashed using industry-standard one-way hashing algorithms. acb65 staff cannot retrieve your password in plaintext. We strongly recommend using a unique, complex password for your acb65 account.
• Access controls: Access to personal data within acb65 is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational need may access your data, and all such access is logged and audited.
• Penetration testing: acb65 conducts regular third-party security assessments and penetration tests to identify and remediate vulnerabilities in the Platform infrastructure.
• Data breach response: In the event of a personal data breach that poses a risk to your rights and freedoms, acb65 will notify you and the relevant authorities within the timeframes prescribed by applicable law.

While acb65 employs robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for ensuring that you access the Platform from secure devices and networks. If you suspect that your account has been compromised, contact us immediately at [email protected].

Children & Minors

The acb65 Platform is strictly intended for use by individuals who are 21 years of age or older. acb65 does not knowingly collect or process personal data from individuals under the age of 21.

If acb65 becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete all associated personal data, and reverse any financial transactions linked to the account where possible.

Parents and guardians who are concerned that a minor in their care may have registered on the Platform are encouraged to contact us immediately at [email protected]. We take this matter extremely seriously and will act swiftly on any credible report.

Policy Updates

acb65 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When we make material changes to this Policy, we will notify registered players by email and by posting a prominent notice on the Platform.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data.

Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes to this Policy, you should stop using the Platform and close your account by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way acb65 handles your personal data, please contact our dedicated data privacy team using the details below. All privacy-related enquiries are handled confidentially and with priority.

Email: [email protected] — please use the subject line "Privacy Enquiry" for data-related matters.

Response Time: We aim to acknowledge all privacy enquiries within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 calendar days.

For data subject requests (access, rectification, erasure, portability, objection), please use the subject line "Data Subject Request — [Right Type]" when contacting us, and include your registered account email address to help us locate your records promptly.

For general platform support, terms queries, or responsible gaming assistance, you may also visit our FAQ page, our Terms & Conditions page, or our Responsible Gaming page.